Waikiki Restaurant Using High-Tech Reservation Kiosk to Attract Hungry Tourists.
The award-winning Top of Waikiki restaurant in Waikiki is taking a high-tech approach to driving tourists to their restaurant in the heart of
Waikiki. The restaurant recently installed an interactive kiosk & digital signage solution at the building’s Kalakaua entrance to entice tourists with mouth-watering food videos and a digital menu.
The kiosk consists of a 15” touch screen with a second 32” lcd screen above it. Guest can browse through the menu, make a reservation or speak live with the restaurant via a connected phone. The upper screen displays restaurant location, hours, daily specials and video clips of the restaurant views and food.
We’re very excited about the opportunity for increasing tourist awareness of
’s only rotating restaurant and our award-winning menu.” said Leighton Mau, President and COO of Waikiki Business Plaza. “Dining competition in Hawaii Waikikiis heating up. Since we are located on the 22nd floor, this is a great way to give a preview of our unique restaurant experience to visitors on the street.” added Mau.
One of the powerful features of the solution is that it is connected real-time with the restaurant’s reservation system. This means tourists can make and confirm a dinner reservation right on the spot. They can either make the reservation on their own via the kiosk’s touch screen, or pick up the attached phone to speak with the restaurant live. “We had our first booking within 15 minutes of turning on the kiosk, and have had a very strong response daily since then.” says Top of Waikiki Marketing Director Colette Canady. “One of the very convenient features is our ability to monitor the kiosk and change the menu, pricing or marketing videos at any time from our office,” continued Canady.
The kiosk was created by Honolulu-based Pacific Digital Signs and incorporates technologies from several companies. “The custom software was built in-house and integrates with the restaurant’s web site and with their reservation software.” The system integrates with the restaurant's reservation software provided by ATCO Software, which tracks reservations that come in by phone, kiosk or website.
The upper display is controlled by web-based digital signage software and allows for remote uploading and scheduling of the videos, ticker and other display content. “After discussing the needs and goals of the restaurant, we combined the best available hardware and software and created the ‘glue’ to tie them all together, all while keeping it easy for the client to maintain. Just like a website, kiosk content can get stale fast and the ability to easily update and monitor the system remotely is key to its long-term success.” added Mitchell.
The kiosk is located in the lobby of the
Waikiki Business Plaza, located at 2270 Kalakaua Avenuein Waikiki.
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